Shipping policy

Shipping to the United States

All Le Comptoir National orders are shipped from our location in Germany.

We currently ship to addresses within the United States of America using tracked international delivery through DHL and its international delivery partner network.

Once your order has been shipped, you will receive a shipping confirmation by e-mail containing the available tracking information.

Shipping Costs

Standard tracked shipping to the United States is:

$10 USD per order

Shipping charges are displayed separately at checkout and are not included in the product price.

Any promotional or complimentary shipping offer, if available, will be clearly indicated on our website or during checkout.

Customs Duties & Import Taxes

Orders shipped from Germany to the United States are international shipments and may be subject to customs duties and import taxes.

Where applicable, these charges are calculated and collected separately at checkout.

For eligible United States shipments, Le Comptoir National uses Delivered Duty Paid / Postal Delivered Duty Paid (DDP/PDDP) shipping. This means that applicable import duties collected at checkout are handled through the shipping and customs process rather than being collected from you upon delivery.

DHL currently requires Postal DDP for commercial DHL Paket International shipments to the United States with a goods value of up to $2,500 USD.

You should therefore generally not be asked to pay the same customs duties again upon delivery.

If you believe that you have been incorrectly charged additional import duties for an order for which duties were already collected at checkout, please contact us at support@lecomptoirnational.com before making any additional payment where possible.

Sales Tax

Product prices displayed on our United States store do not include any U.S. state or local sales tax unless expressly stated otherwise.

Where Le Comptoir National is required to collect applicable sales tax, the amount will be calculated and displayed separately during checkout.

Processing Times

Orders are generally processed and prepared for shipment within 1–2 business days following successful payment.

Orders are generally not processed on weekends or German public holidays.

During particularly busy periods, including product launches, limited releases or the end-of-year period, processing times may be longer.

If a different shipping date or processing period is specified for a particular product, pre-order or limited release, the information displayed on the relevant product page will apply.

Estimated Delivery Times

Once an order has been handed over to the carrier, delivery to the United States will generally require approximately:

5 to 10 business days

This is an estimate only and is not guaranteed.

International shipments may be delayed as a result of customs processing, carrier operations, weather conditions, public holidays or other circumstances outside the reasonable control of Le Comptoir National.

DHL currently advises that standard transit times to the United States may exceed 14 business days due to changes in U.S. import customs procedures.

Tracking

Once your order has left our shipping location, you will receive a shipping confirmation by e-mail.

Where tracking is available, the confirmation will contain a tracking link allowing you to follow the status of your shipment.

Tracking information may take some time to become available or to update after the parcel has been handed over to the carrier.

International tracking may also be transferred between DHL and its delivery partner in the United States.

Delivery Address

Please carefully check your shipping address before completing your order.

You are responsible for providing a complete and accurate delivery address.

Le Comptoir National cannot be held responsible for delays or failed delivery resulting from incorrect or incomplete address information provided by the customer.

If a shipment is returned to us because the delivery address was incorrect or incomplete, additional shipping, customs or handling charges may apply if a new shipment is requested.

Customs Information

International shipments require customs documentation.

Le Comptoir National provides the carrier and customs authorities with the information required for customs clearance, including the product description, value, country of origin and applicable customs classification.

Undeliverable or Refused Shipments

If a shipment cannot be delivered because of circumstances attributable to the recipient, including an incorrect address, failure to accept delivery or refusal of the parcel, any additional shipping, return, customs or handling costs incurred may be deducted from any refund that may otherwise be due, to the extent permitted by applicable law.

Please note that orders shipped to the United States are subject to our United States Final Sale policy.

Returns & Refunds

Orders shipped to the United States are subject to our Returns, Refunds & Cancellations – United States policy.

United States orders are generally final sale. Returns or exchanges for change of mind, incorrect sizing, fit preference or personal preference are not accepted.

This does not affect claims relating to products that are defective, damaged or incorrectly supplied by Le Comptoir National, or any rights that cannot legally be excluded.

Contact

For questions concerning shipping or delivery, please contact:

Le Comptoir National
Tavaux Strasse 12
77948 Friesenheim
Germany

E-mail: support@lecomptoirnational.com
Phone: +49 (0)176 31189698