Refund policy
Can I return or exchange a product?
All orders shipped to the United States are final sale.
We do not accept returns or exchanges for:
- change of mind;
- incorrect size selection;
- fit or colour preference;
- personal preference; or
- any other reason unrelated to a defect, damage or incorrect item.
Please review the product description and size guide carefully before placing your order.
This policy does not affect any rights that cannot be excluded under applicable law.
Can I cancel or modify my order?
Orders placed for delivery to the United States are considered final once submitted and cannot be cancelled or modified through our standard order process.
If you notice an error immediately after placing your order, please contact us as soon as possible at support@lecomptoirnational.com.
We will do our best to assist you where operationally possible, but we cannot guarantee that an order can be changed or cancelled once it has been placed.
This does not affect any cancellation or refund rights that may arise under applicable law, including where we are unable to ship your order as agreed.
What if my item is damaged, defective or incorrect?
If you receive a product that is damaged, defective or different from the item you ordered, please contact us promptly at:
support@lecomptoirnational.com
Please include:
- your order number;
- a description of the issue; and
- clear photographs showing the product and, where relevant, the packaging.
After reviewing your request, we may offer an appropriate remedy depending on the circumstances, such as a replacement, repair or refund.
Please do not send any item back to us without first contacting our Customer Service team and receiving return instructions.
Who pays for an authorized return?
Where a return is authorized because the product is defective, damaged or incorrectly supplied by Le Comptoir National, we will provide appropriate return instructions and, where applicable, cover the reasonable return shipping costs.
Unauthorized returns or items sent back without prior approval may not be accepted.
What happens to shipping charges?
Original shipping charges are generally non-refundable once an order has been fulfilled.
If a refund is issued because an item was defective, damaged or incorrectly supplied by Le Comptoir National, the treatment of the original shipping charge will depend on the circumstances and applicable law.
What happens to customs duties and import taxes?
Customs duties and import taxes applicable to United States orders may be calculated and collected at checkout.
Where these amounts have already been paid, remitted or otherwise incurred in connection with the shipment, they may be non-refundable.
If a refund becomes necessary because of an error attributable to Le Comptoir National, we will review any duties or import taxes associated with the order and process any refundable amounts where applicable and legally possible.
How will I receive an approved refund?
Where a refund has been approved, it will generally be issued to the same payment method used for the original purchase, unless otherwise agreed or required by law.
Processing times may vary depending on your bank or payment provider.
You will receive an e-mail confirmation once the refund has been processed by Le Comptoir National.
Contact
If you have any questions regarding an order, damaged or defective products, or an approved return, please contact:
Le Comptoir National
Tavaux Strasse 12
77948 Friesenheim
Germany
E-mail: support@lecomptoirnational.com
Phone: +49 (0)176 31189698
