Privacy policy

Last Updated: September 14, 2026

Le Comptoir National operates the online shop and website accessible at https://lecomptoirnational.com, including the United States version of our store, as well as the information, content, features, tools, products, and services offered through it (collectively, the “Services”).

This Privacy Policy explains how we collect, use, disclose, retain, and protect your personal information when you visit or use our Services, create an account, subscribe to our private list or newsletter, place an order, communicate with us, or otherwise interact with Le Comptoir National.

Le Comptoir National is established in Germany. Accordingly, the General Data Protection Regulation (EU) 2016/679 (“GDPR”) may apply to our processing activities. Residents of certain U.S. states may also have additional rights under applicable U.S. state privacy laws.

Where U.S. state privacy law provides rights or protections in addition to those described under the GDPR, we will apply those rights to the extent required by applicable law.

1. DATA CONTROLLER

The controller responsible for your personal information is:

Le Comptoir National
C/O Bruno Le Garrec
Tavaux Straße 12
77948 Friesenheim
Germany

Phone: +49 176 31189698
E-mail: contact@lecomptoirnational.com
VAT Identification Number (USt-IdNr.): DE366110064

Le Comptoir National determines the purposes and means of the processing described in this Privacy Policy, except where Shopify or another service provider processes personal information independently for its own purposes.

2. PERSONAL INFORMATION WE COLLECT

“Personal information” or “personal data” means information that identifies, relates to, describes, or can reasonably be linked to an identified or identifiable individual.

Depending on how you interact with our Services, we may collect the following categories of personal information:

  • Identification and contact information: first and last name, postal address, billing address, shipping address, telephone number, and e-mail address.
  • Account information: customer ID, authentication information, encrypted password, account settings, and preferences.
  • Order and commercial information: products viewed, added to cart or wishlist, purchased, returned, exchanged or cancelled, order history, order number, shipping method, and order status.
  • Payment and transaction information: payment method, payment status, transaction confirmation, billing information, and fraud prevention information. Full payment card details are processed by our payment service providers and are not stored by Le Comptoir National.
  • Communications: messages, customer service requests, reviews, survey responses, and other communications you send to us.
  • Internet and device information: IP address, browser, operating system, device type, language, technical identifiers, network information, and similar information.
  • Usage and behavioral information: pages viewed, searches, clicks, scrolling behavior, interactions with the website, shopping journey, and interactions with our communications.
  • Marketing information: newsletter and private-list subscriptions, marketing preferences, consent records, opt-outs, and advertising preferences.
  • Approximate location information: information inferred from your IP address or device in order to provide appropriate language, currency, shipping, tax, privacy, or regional website settings.

We do not intentionally request sensitive personal information such as Social Security numbers, government identification numbers, health information, biometric identifiers, racial or ethnic origin, religious beliefs, sexual orientation, or precise geolocation for ordinary retail transactions.

3. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information:

  • directly from you when you place an order, create an account, subscribe to communications, contact us, or submit information through our website;
  • automatically through cookies, pixels, local storage, server logs, and similar technologies;
  • from Shopify and other service providers that support our store;
  • from payment providers;
  • from shipping and logistics providers;
  • from marketing, analytics, advertising, review, and customer-service providers; and
  • from fraud prevention and security providers.

4. HOW WE USE PERSONAL INFORMATION

We use personal information for the following purposes:

Providing and fulfilling our Services

We process personal information to manage customer accounts, process orders and payments, arrange shipping and customs clearance, communicate about orders, and provide customer service.

Where the GDPR applies, the legal basis is primarily the performance of a contract under Article 6(1)(b) GDPR.

Legal, accounting, customs, and tax obligations

We may process and retain information when necessary to comply with accounting, tax, customs, consumer protection, regulatory, or other legal obligations.

Where the GDPR applies, the legal basis is Article 6(1)(c) GDPR.

Security and fraud prevention

We use information to protect our website, customers, payment transactions, and business against fraud, abuse, unauthorized access, and other security threats.

Where the GDPR applies, the legal basis is our legitimate interest under Article 6(1)(f) GDPR.

Customer service and communication

We use your information to answer questions, manage complaints and requests, and provide support relating to our products and Services.

Marketing

Where permitted, we may send newsletters, private-access communications, product launches, abandoned-cart reminders, and other marketing communications.

You can unsubscribe from marketing communications at any time using the unsubscribe link contained in our e-mails or by contacting us.

Analytics and improvement

We may use analytics and website interaction information to understand how visitors use our Services, improve our website, evaluate marketing effectiveness, and improve the customer experience.

Advertising

Where enabled, we may use advertising technologies to measure campaigns, create audiences, or display advertising that may be relevant to you.

Certain disclosures of information for advertising purposes may be considered a “sale,” “sharing,” or processing for “targeted advertising” under some U.S. state privacy laws, even where no money is exchanged.

5. SERVICE PROVIDERS AND THIRD PARTIES

We disclose personal information only where reasonably necessary for the purposes described in this Privacy Policy.

Our providers may include:

Shopify

Our online store is hosted and operated using Shopify.

Shopify processes personal information required to provide and secure the ecommerce platform. Depending on the service or feature concerned, Shopify may act as our service provider/processor or may process certain information for its own purposes in accordance with its own privacy documentation.

Payment Providers

Payments may be processed by payment providers supporting methods such as Visa, Mastercard, American Express, Apple Pay, Google Pay, Klarna, or other methods made available at checkout.

Payment providers process payment information in accordance with their own privacy and security requirements.

Shipping and Logistics Providers

We disclose the information necessary to deliver orders and complete customs procedures to shipping and logistics providers, including DHL, and where required to customs authorities or their service providers.

This may include your name, delivery address, contact details, product information, customs classification, country of origin, value, and other information necessary for international shipment.

Klaviyo

We use Klaviyo to manage newsletters, marketing communications, customer segmentation, and certain automated communications.

Information processed may include your name, e-mail address, purchase activity, browsing activity, and marketing preferences.

Microsoft Clarity

We use Microsoft Clarity to understand how visitors interact with our website, including clicks, scrolling, navigation patterns, and similar interactions.

Okendo

We use Okendo to collect and display product reviews and related customer content.

When you submit a review, Okendo may process information such as your name, e-mail address, review content, and information relating to the product purchased.

Consentmo

We use Consentmo to manage privacy preferences, cookie choices, consent records, and privacy requests in supported jurisdictions.

Advertising and Social Media Partners

Where enabled, we may use services provided by advertising or social media platforms, including Meta Platforms, to measure advertising performance and deliver or evaluate advertising campaigns.

Depending on applicable U.S. state law, certain disclosures to advertising partners may constitute “sharing,” a “sale,” or processing for targeted advertising.

Google Fonts

Where Google Fonts are loaded from Google servers, technical information such as your IP address may be transmitted to Google in connection with the delivery of the font files.

6. COOKIES, TRACKING AND ADVERTISING TECHNOLOGIES

We use cookies and similar technologies for purposes including:

  • operating essential website functions;
  • authentication and security;
  • remembering user preferences;
  • analytics;
  • measuring website performance;
  • marketing; and
  • advertising.

Our privacy management tools may apply different consent or opt-out mechanisms depending on the visitor’s location and applicable law.

You may manage available cookie and privacy preferences through the privacy controls provided on our website.

Where required by applicable U.S. privacy law, we also recognize legally valid browser-based opt-out preference signals, including Global Privacy Control (GPC).

“Do Not Track” browser signals are not subject to a single universally accepted technical standard. We respond to legally recognized opt-out preference signals where required by applicable law.

7. SALE, SHARING AND TARGETED ADVERTISING

Le Comptoir National does not sell personal information for money.

However, some U.S. privacy laws define “sale” or “sharing” more broadly than an exchange of personal information for money.

For example, disclosures of identifiers, internet or device activity, or commercial information to certain advertising or analytics partners may qualify as:

  • a “sale” of personal information;
  • “sharing” of personal information for cross-context behavioral advertising; or
  • processing for targeted advertising.

Where applicable, you may opt out of these activities through the privacy choices provided on our website or by contacting us at:

contact@lecomptoirnational.com

We will also honor legally recognized opt-out preference signals where required.

8. U.S. STATE PRIVACY RIGHTS

Depending on your state of residence and whether the relevant privacy law applies to Le Comptoir National, you may have the right to:

  • confirm whether we process your personal information;
  • request access to personal information we hold about you;
  • request correction of inaccurate personal information;
  • request deletion of personal information;
  • request a portable copy of certain personal information;
  • opt out of the sale of personal information;
  • opt out of the sharing of personal information for cross-context behavioral advertising;
  • opt out of processing for targeted advertising;
  • limit certain uses or disclosures of sensitive personal information where applicable;
  • withdraw previously given consent where applicable;
  • appeal certain decisions concerning a privacy request where state law provides such a right; and
  • exercise your privacy rights without unlawful discrimination or retaliation.

The availability of a particular right depends on the law applicable to your place of residence.

9. HOW TO EXERCISE YOUR PRIVACY RIGHTS

You may submit a privacy request:

We may need to verify your identity before processing certain requests. Verification may require information reasonably necessary to confirm that the person submitting the request is the individual concerned.

Where permitted by law, an authorized agent may submit a request on your behalf. We may request proof that the agent has authority to act for you.

If applicable law grants you a right to appeal our decision regarding a privacy request, you may submit your appeal using the same contact information.

10. CALIFORNIA PRIVACY NOTICE

This section provides additional information for California residents to the extent that the California Consumer Privacy Act, as amended (CCPA), applies to our activities.

During the preceding twelve months, we may have collected the categories of personal information described in Section 2 of this Privacy Policy.

These categories may include:

  • identifiers;
  • customer records and contact information;
  • commercial information;
  • internet or electronic network activity;
  • approximate geolocation information;
  • account credentials and payment-related information processed in connection with transactions; and
  • inferences derived from shopping or website activity where applicable.

We collect and use these categories for the business and commercial purposes described in this Privacy Policy.

Sale and Sharing

We do not sell personal information for money.

Where advertising technologies are enabled, certain disclosures to advertising or analytics partners may constitute “sharing” for cross-context behavioral advertising or a “sale” under the broad definitions contained in California law.

California residents may opt out where applicable.

Sensitive Personal Information

We do not use or disclose sensitive personal information for the purpose of inferring characteristics about individuals in a manner that would require us to provide a right to limit such use under the CCPA.

Minors

We do not knowingly sell or share the personal information of consumers under the age of 16.

Financial Incentives

We do not currently offer financial incentives or price differences in exchange for the collection, sale, or sharing of personal information.

Non-Discrimination

We will not unlawfully discriminate against you because you exercise a privacy right available under California law.

11. INTERNATIONAL DATA TRANSFERS

Le Comptoir National is based in Germany, and personal information may therefore be processed in Germany or elsewhere in the European Economic Area.

Some of our service providers are located in, or process information from, the United States or other countries.

Where required, international transfers are protected through appropriate legal safeguards, which may include:

  • adequacy decisions;
  • the EU-U.S. Data Privacy Framework where applicable;
  • Standard Contractual Clauses approved by the European Commission; or
  • other legally recognized transfer mechanisms.

12. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal, accounting, tax, customs, fraud prevention, and contractual requirements.

In particular:

  • account information is generally retained while your account remains active and for an appropriate period afterwards;
  • order, invoice, accounting, and transaction information may be retained for up to 10 years where required under German commercial or tax law;
  • marketing information is generally retained until you unsubscribe, withdraw consent, or object, and may otherwise be removed following a period of inactivity;
  • certain suppression records may be retained where necessary to ensure that your marketing opt-out continues to be respected; and
  • information relating to disputes, fraud, chargebacks, or legal claims may be retained for the period necessary to establish, exercise, or defend legal rights.

13. DATA SECURITY

We implement reasonable technical and organizational measures intended to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or unauthorized access.

However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.

14. CHILDREN

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe that a child has provided us with personal information without appropriate authorization, please contact us so that we can review and, where appropriate, delete the information.

15. YOUR GDPR RIGHTS

Because Le Comptoir National is established in Germany, you may also have rights under the GDPR in relation to processing carried out in the context of our German establishment.

Subject to applicable conditions and exceptions, these rights include:

  • access;
  • rectification;
  • erasure;
  • restriction of processing;
  • objection to processing;
  • data portability;
  • withdrawal of consent; and
  • the right to lodge a complaint with a competent data protection authority.

To exercise these rights, contact:

contact@lecomptoirnational.com

Our competent supervisory authority in Germany is:

Der Landesbeauftragte für den Datenschutz und die Informationsfreiheit Baden-Württemberg (LfDI Baden-Württemberg)

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our Services, technologies, providers, business practices, or legal requirements.

The date at the top of this Privacy Policy indicates when it was last updated.

Where required by law, we will provide additional notice of material changes.

17. CONTACT US

For questions about this Privacy Policy, our privacy practices, or to exercise a privacy right, please contact:

Le Comptoir National
C/O Bruno Le Garrec
Tavaux Straße 12
77948 Friesenheim
Germany

Phone: +49 176 31189698
E-mail: contact@lecomptoirnational.com