Shipping policy
Shipping & Delivery Areas
All Le Comptoir National orders are shipped from our location in Germany.
We currently deliver to:
Germany, France, Belgium (Brussel & Wallonia), Luxembourg, Monaco, Austria and Ireland.
Orders are shipped with DHL or through Deutsche Post DHL’s international partner network.
Once your order has been shipped, you will receive a shipping confirmation by e-mail containing the available tracking information.
Shipping Costs
For orders below €150, the following shipping charges apply:
Germany: €7
France, Belgium (Brussel & Wallonia), Luxembourg, Monaco, Austria and Ireland: €10
For orders of €150 or more, shipping is free of charge to all countries currently served by Le Comptoir National.
The order value used to determine eligibility for free shipping is calculated after any discounts have been applied and before shipping charges are added.
All shipping charges shown include applicable VAT.
Processing & Delivery Times
Orders are generally processed and prepared for shipment within 1–2 business days following successful payment.
Once the order has been handed over to the carrier, estimated delivery times are:
Germany: approximately 1 to 3 business days
France, Belgium (Brussel & Wallonia), Luxembourg, Monaco, Austria and Ireland: approximately 3 to 5 business days
These delivery times are estimates only and are not guaranteed.
Orders are generally not processed on weekends or public holidays.
During particularly busy periods, including product launches, special releases or the end-of-year period, processing and delivery times may be longer.
If a different shipping date or period is specified for a particular product, pre-order or limited release, the information displayed on the relevant product page will apply.
Tracking
Once your order has left our shipping location, you will receive a shipping confirmation by e-mail.
Where tracking is available for the selected shipping method, the confirmation will include a tracking link allowing you to follow the status of your shipment.
Please note that tracking information may take some time to become available after you receive your shipping confirmation.
Delivery Address
Please carefully check your delivery address before completing your order.
Le Comptoir National cannot be held responsible for delays resulting from incomplete or incorrect address information provided by the customer.
If a shipment is returned to us because the delivery address provided by the customer was incorrect or incomplete, additional shipping charges may apply if the order needs to be shipped again.
Returns
For information regarding your right of withdrawal, returns and refunds, please refer to our Right of Withdrawal & Returns policy.
If you have any further questions regarding your order or delivery, please contact our Customer Service team:
Le Comptoir National
Tavaux Strasse 12
77948 Friesenheim
Germany
E-mail: support@lecomptoirnational.com
Phone: +49 (0)176 31189698
