Frequently Asked Questions
Order & Payment
We accept various secure payment methods, including PayPal, Klarna, Visa, Mastercard, and Apple Pay. All payments are processed with encryption to ensure the highest security.
Yes. Your payment will be processed via secure and certified payment providers. Your data will be transmitted encrypted and never stored.
If your order has not yet been shipped, please contact our customer service as soon as possible. We will be happy to check whether a change or cancellation is still possible.
Shipping & Delivery
We currently deliver to Germany, Austria, France, Belgium, and Luxembourg. More countries may be added in the future.
Shipping costs will be displayed during the checkout process. Shipping is free for orders over €150.
The delivery time is usually 2–5 working days within Germany. Deliveries to Austria, France, Belgium, and Luxembourg usually take 3–6 working days.
Once your order has been dispatched, you will receive a shipping confirmation by email with a tracking link. You can use this link to track the status of your delivery at any time.
Products & Sizes
Our products have a comfortable fit. If you are between two sizes, we recommend choosing the larger size. A detailed size chart can be found on the respective product pages.
Our collections are manufactured in Europe, in cooperation with carefully selected partners and under fair conditions.
No. We deliberately produce in smaller batches. This allows us to ensure quality, sustainability, and a responsible production model. You weren't made for the masses. Neither were we.
We place great value on high-quality and responsibly sourced materials. Many of our fabrics are made from organic cotton or sustainable fibers. We also pay attention to quality in the details: the buttons on our polo shirts are made in Europe and consist of corozo, also known as vegetable ivory (tagua). Any metal parts are nickel-free. We also select our accessories, packaging, and shipping materials to be as environmentally friendly as possible. Wherever possible, we avoid plastic.
Returns & Refunds
You have 14 calendar days after receiving your order to request a return.
Returns within Germany are free of charge, provided they are made in accordance with our return policy. Please note that original shipping costs are not refunded.
Direct exchanges are not possible at this time. If you wish to receive a different size or product, please return the item and place a new order.
The items must be in their original condition:
- unworn
- unwashed
- undamaged
- with all original tags attached
Please return the items in their original packaging if possible.
Once your return has been received and inspected, a refund will be issued via the original payment method.
To initiate a return, please contact our customer service or follow the instructions on our "Track Order / Initiate Return" page. After registering your return, you will receive further information about shipping.
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